FAQs

In this section you can access the most Frequently Asked Questions of iDealOps

Support

🇬🇧 How do I contact support? // 🇪🇸 ¿Cómo puedo contactar a soporte?

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You can understand everything about how to contact support in this Docs section:

Help Center & Support

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🇬🇧 My dashboard is not working or loading correctly // 🇪🇸 Mi dashboard no está funcionando ni cargando correctamente

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Before drawing any conclusions, the most likely error is probably a human mistake.

You probably broke something, your input is incorrect, you're looking at the wrong thing, or you are not following the steps laid out correctly inside this Doc:

Troubleshooting

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🇬🇧 My dashboard is not adding or updating information // 🇪🇸 Mi dashboard no añade ni actualiza información

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Before drawing any conclusions, the most likely error is probably a human mistake.

You probably broke something, your input is incorrect, you're looking at the wrong thing, or you are not following the steps laid out correctly inside this Doc:

Troubleshooting

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🇬🇧 My dashboard doesn't show the data correctly // 🇪🇸 Mi dashboard no muestra la información correctamente

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Before drawing any conclusions, the most likely error is probably a human mistake.

You probably broke something, your input is incorrect, you're looking at the wrong thing, or you are not following the steps laid out correctly inside this Doc:

Troubleshooting

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🇬🇧 I don't understand a word, concept, or variable in the dashboard // 🇪🇸 No entiendo una palabra, concepto, o variable dentro del dashboard

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You can understand everything about our glossary of variables in this Docs section:

Glossary of Variables

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🇬🇧 My filters are not working correctly, or I don't know how to use them // 🇪🇸 Mis filtros no funcionan correctamente, o no se como se usan

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Before drawing any conclusions, the most likely error is probably a human mistake.

You probably broke something, your input is incorrect, you're looking at the wrong thing, or you are not following the steps laid out correctly inside this Doc:

Troubleshooting

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🇬🇧 I don't understand how to find answers inside these Docs // 🇪🇸 No entiendo como encontrar respuestas dentro de estos Docs

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You can understand everything about how to navigate the docs in this Docs section:

How to Navigate Docs

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System

🇬🇧 How do I fill out a new payment or invoice? // 🇪🇸 ¿Cómo puedo rellenar un nuevo pago/factura?

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You can understand everything about filling out new payments/invoices in this Docs section:

Master Form

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🇬🇧 I don't know how to use one of the softwares // 🇪🇸 No entiendo como usar uno de los softwares

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You can understand everything about our Software Stack in this Docs section:

Software Stack

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🇬🇧 After submitting the master form, how long does it take for the payment to be registered in the system? // Una vez enviado el master form, ¿cuánto tiempo tarda en registrarse el pago en el sistema? 🇪🇸

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The payment will be reflected in 3-5 minutes; you can confirm it on your dashboard by going to the "Company" section and filtering by "All Payments", and if it doesn't appear, contact support instead of resubmitting the form.

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🇬🇧 I made a mistake while entering the payment details on a Master Form that I already submitted. What is the procedure for correcting the information? // Cometí un error al ingresar los datos de un pago en el Masterform que ya envié. ¿Cuál es el procedimiento para corregir la información? 🇪🇸

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To correct the error, please submit a support ticket through the Help Center. An administrator will then contact you to resolve the issue.

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