Help Center & Support

In this section you will learn how to use the Help Center & Conctact Support inside iDealOps

Help Center Walkthrough

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Understanding the Help Center

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The Help Center is where team members can submit support requests or report issues that require assistance from the internal support team. It serves as the central communication hub for all support needs, ensuring that every case is properly documented and followed up on.

Additionally, it’s where you can check the iDeal Ops Status, access the Payment Tool, and view your Client Library (the client’s folder, containing key information such as offers, payment links, and more).

• Here’s what the Help Center looks like:

Remember, all terms are individually explained in detail in the Glossary of Variables section:

Glossary of Variables

The Payment Tool and its usage have their dedicated section, which you can explore and understand within the Master Form section:

Master Form

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So let’s dive into the other two key sections available in the Help Center:

Submit Support TicketsCheck our StatusAdd more Rows to a SheetGrant Access to run Script