Troubleshooting

In this page you will learn how to Troubleshoot errors inside the Dashboard.

Before proceeding to the steps, it is essential to follow the best practices for correct use to avoid future errors that could have been prevented if the dashboard had been used correctly:

Best Practices

That being said, now let's focus on what you should do if something breaks:

  • In case you've broken something, quickly undo it by doing Ctrl/Command + Z

  • In case the dashboard is not loading, wait 5-20min & refresh the browser, and if that doesn't work, try to restart your device & wifi connection.

  • In case information is not being added or automations are not working correctly, always wait 5-20min and check again if it runs now, sometimes apps take some time to load.

  • If the filters and data in the dashboard are not showing what you want, check very closely because 99% of the time, it is always one of these issues:

    • In one of the input tables where you are adding data, an error has occurred, either due to an incorrect date, values, or pasting incorrect formats into the table.

    • You don't fully understand how filtering works, and you are making a mistake when using some time or date filters, sub-filters, or any other type of filter.

    • You don't understand or don't know how to use or interpret the data of the dashboard, and you are simply not looking in the right place for what you want in the UI Design.

    • You may not be familiar with the Excel structure of a particular department, including who needs to fill out the data or how to use and read a specific dashboard.

⚙️Input TablesFilteringUI Design📊Dashboards

  • If you don't understand a concept, term, filter, variable name, or any "text" across the dashboard, you should look inside our Glossary of variables before rushing to contact us.

Glossary of Variables

  • If you have a problem, chances are that other people have likely faced the same issue in the past, and we have already addressed it. You can try to find the answer in the FAQs section or by using the Search bar at the top of these Documents before contacting us.

FAQs

  • Before rushing to contact support, always verify that our Operational status is functioning correctly; otherwise, we will answer by saying "systems are broken" and it is a time loss.

Check our Status

  • If you are 100% sure it is not your mistake, then contact support, providing the "email" of a payment, call_sales, or some ID to reference the issue so we can have a closer look.

    • If not, we cannot trace the error, and we will ask you for that ID, which is a time loss.

Help Center & Support

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