Help Center Terms
Here you will find all the terms regarding the Help Center.
A
Admin_notes
Internal notes added by the admin or support team for context, tracking, or follow-up action.
Notas internas añadidas por el administrador o el equipo de soporte para contextualizar, rastrear o realizar acciones de seguimiento.
Average Fixed Hours
The average number of hours it took to resolve the ticket from the moment it was submitted.
El número promedio de horas que se tardó en resolver el ticket desde el momento en que se envió.
F
Fixed
An internal indicator used by the admin to confirm whether the reported issue has been resolved.
Un indicador interno utilizado por el administrador para confirmar si el problema ya ha sido resuelto.
Fixed _date
The date when the ticket was marked as resolved or completed.
La fecha en que el ticket se marcó como resuelto o completado.
Fixed_time
The exact time when the ticket was resolved.
La hora exacta en la que se resolvió el ticket.
I
Issue_date
The date when the ticket or issue was initially submitted or reported.
Fecha en la que se envió o notificó inicialmente el ticket o problema.
Issue_description
A detailed explanation of the problem or request submitted by the user.
Una explicación detallada del problema o la solicitud presentada por el usuario.
Issue_time
The exact time when the ticket was logged into the system.
La hora exacta a la que se registró el ticket en el sistema.
N
Name ('Clients')
The name of the client you are working for (e.g., iDealOps, TestClient, etc).
El nombre del cliente para el que trabajas (por ejemplo, iDealOps, TestClient, etc).
Name ('Graphs')
Name of the owner of the graph that is reporting the issue.
Nombre del propietario del gráfico que informa del problema.
S
Support Tickets / Day
The number of support tickets created on average per day.
El número promedio de tickets de soporte creados al día.
Support Tickets / Month
The number of support tickets created on average per month.
El número promedio de tickets de soporte creados al mes.
Support Tickets / Week
The number of support tickets created on average per week.
El número promedio de tickets de soporte creados por semana.
Support Tickets Created
The total number of support tickets that have been submitted or logged.
El número total de tickets de soporte que han sido enviados o registrados.
Support Tickets Pending
The number of tickets that are awaiting resolution.
El número de tickets que siguen pendientes de resolución.
Support Tickets Solved
The number of support tickets that have been marked as resolved.
El número de tickets de soporte que han sido marcados como resueltos.
T
Type
The category of the issue reported.
La categoría del problema reportado.
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