Help Center Terms
Here you will find all the terms regarding the Help Center.
A
Admin_notes
Internal notes added by the admin or support team for context, tracking, or follow-up action.
Average Fixed Hours
The average number of hours it took to resolve the ticket from the moment it was submitted.
F
Fixed
An internal indicator used by the admin to confirm whether the reported issue has been resolved.
Fixed _date
The date when the ticket was marked as resolved or completed.
Fixed_time
The exact time when the ticket was resolved.
I
Issue_date
The date when the ticket or issue was initially submitted or reported.
Issue_description
A detailed explanation of the problem or request submitted by the user.
Issue_time
The exact time when the ticket was logged into the system.
N
Name ('Clients')
The name of the client you are working for (e.g., iDealOps, TestClient, etc).
Name ('Graphs')
Name of the owner of the graph that is reporting the issue.
S
Support Tickets / Day
The number of support tickets created on average per day.
Support Tickets / Month
The number of support tickets created on average per month.
Support Tickets / Week
The number of support tickets created on average per week.
Support Tickets Created
The total number of support tickets that have been submitted or logged.
Support Tickets Pending
The number of tickets that are awaiting resolution.
Support Tickets Solved
The number of support tickets that have been marked as resolved.
T
Type
The category of the issue reported.
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