🫠Churn

In this section you will learn how to submit a New Churn

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Churn differs from a refund in that it is only available with recurring payments or services, such as monthly, yearly, or some other agreed-upon frequency. When we mean recurrent, it's essential not to mix it with "scheduled" payment from a Split Payment plan.

• Churns are only for "subscription-based" products that require "continuing to pay" to keep access to the product or the service.

• So we need to have a Recurrent Payment Type registered. It's essentially to follow the previous tutorials.

With that clarified, we’ve already submitted a close for our customer using the email [email protected]. But sadly, he no longer wants the service, and now, we have to let him go.

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La cancelación (churn) se diferencia de un reembolso en que solo aplica a pagos o servicios recurrentes, como mensuales, anuales u otra frecuencia acordada. Cuando hablamos de pagos recurrentes, es importante no confundirlos con pagos “programados” de un plan de pago dividido (Split Payment).

• Los churns aplican únicamente a productos basados en suscripción, donde es necesario seguir pagando para mantener el acceso al producto o servicio.

• Así que necesitamos tener registrado un Tipo de Pago Recurrente. Básicamente, es cuestión de seguir los tutoriales anteriores.

Con eso aclarado, hemos registrado ya un cierre para nuestro cliente usando el correo [email protected]. Pero, lamentablemente, ya no quiere el servicio… y ahora, tenemos que dejarlo ir.

1. Filling out the Payment Tool

When you want to register a 🫠 Churn ("from an existing recurrent payment ID")

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Let’s see how to create the Master Form using the Payment Tool…

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Veamos cómo crear el Master Form utilizando la herramienta de pagos…

2. Filling out the Master Form

When registering a 🫠 Churn ("from an existing recurrent payment ID")

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Now that we’ve already filled out the Payment Tool and generated the link to register the churn, we can begin the tutorial—so let’s dive in!

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Ahora que ya hemos completado la herramienta de pagos y generado el enlace para registrar el churn, podemos comenzar con el tutorial—¡así que vamos allá!