🫠Churn

In this section you will learn how to submit a New Churn

Churn differs from a refund in that it is only available with recurring payments or services, such as monthly, yearly, or some other agreed-upon frequency. When we mean recurrent, it's essential not to mix it with "scheduled" payment from a Split Payment plan.

  • Churns are only for "subscription-based" products that require "continuing to pay" to keep access to the product or the service.

  • So we need to have a Recurrent Payment Type registered. It's essentially to follow the previous tutorials.

With that clarified, we’ve already submitted a close for our customer using the email [email protected]. But sadly, he no longer wants the service, and now, we have to let him go.

1. Filling out the Payment Tool

When you want to register a 🫠 Churn ("from an existing recurrent payment ID")

Let’s see how to create the Master Form using the Payment Tool…

2. Filling out the Master Form

When registering a 🫠 Churn ("from an existing recurrent payment ID")

Now that we’ve already filled out the Payment Tool and generated the link to register the churn, we can begin the tutorial—so let’s dive in!

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