Submit Support Tickets
Here you will learn how to create & monitor your own support tickets.
To create a new ticket, the person making the request must fill out a new row with the appropriate information. The only section on the Help Center you need to focus on for submitting a support ticket is this one:
Understanding the value of examples when learning, we’ve created a step-by-step demonstration of how to fill out a ticket properly. This view highlights the structure and required fields needed to complete a valid request.
Here’s the example with the detailed step-by-step explanation:
Admin Section
You may have noticed that we didn’t touch some columns—specifically those from 'Fixed_hours 🧪' to 'Admin Notes'. These are strictly for internal use by the support team and don’t require any input from you. However, it’s helpful to understand their purpose, as they track the status, progress, and resolution of your request.
Essentially, this is where the admin communicates that an issue has been resolved. Using the same example reported earlier, the admin would fill in the relevant fields, and it would appear like this:
Complete View of an Issued Ticket and Admin Notes
Now you know how to submit a ticket, request help, and check the status of your ticket.
Congratulations! 🎉
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