Submit Support Tickets

Here you will learn how to create & monitor your own support tickets.

To create a new ticket, the person making the request must fill out a new row with the appropriate information inside the Help Center. The only columns you must focus on to submit a support ticket are:

Name ('Clients'): The name of the client who is experiencing the problem.
Name ('Graphs'): Your full name as a Sales Rep or Manager.
Type: Choose the option that best describes the type of error or help you need.
Issue _date 📅: The date you are submitting the ticket.
Issue_time ⏳: The time you are submitting the ticket.
Issue_description: Provide any additional notes or a detailed description of the problem.

Here’s a look at what the "Submitting Support Tickets" section looks like:

Here is a step-by-step example on how to submit support tickets:

Admin Section

You may have noticed that we didn’t touch some columns—specifically those from 'Fixed_hours 🧪' to 'Admin Notes'. These are strictly for internal use by the support team and don’t require any input from you. However, it’s helpful to understand their purpose, as they track the status, progress, and resolution of your request.

Essentially, this is where the admin communicates that an issue has been resolved. Using the same example reported earlier, the admin would fill in the relevant fields, and it would appear like this: